Returns & Refunds Policy
At Little Luma, we want you to feel confident shopping with us. If something isn't right with your order, we're here to help.
1. Change of Mind
If you change your mind about a purchase, please contact us to discuss your options.
Returns for change of mind are not automatically guaranteed and may depend on the product's condition and our approval. Items must generally be unused, in their original condition and packaging.
Please contact us before sending any item back. Return shipping costs for change-of-mind returns may be the customer's responsibility, where permitted by law.
2. Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue, please provide:
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Your order number.
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A description of the problem.
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Clear photos or videos showing the damage, fault or incorrect item, where applicable.
We'll assess the issue and explain the available options, which may include a repair, replacement or refund, depending on the circumstances and your rights under Australian Consumer Law.
You will not be required to pay return shipping costs where Little Luma is legally responsible for those costs.
3. Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
You may be entitled to a repair, replacement or refund if a product has a problem covered by these guarantees. The remedy available will depend on the nature of the problem and whether it is considered a major or minor failure.
Nothing in this policy limits or excludes your rights under Australian Consumer Law.
4. How to Request a Return or Refund
To request a return or report a problem with your order:
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Contact Little Luma using our store's contact page.
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Include your order number and explain the reason for your request.
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Provide photos or other relevant information if requested.
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Wait for our instructions before returning an item.
Please do not send products back without contacting us first, so we can provide the correct return instructions.
5. Refund Processing
If a refund is approved, we'll explain the next steps and process it using the original payment method where possible.
The time it takes for the funds to appear in your account may depend on your bank or payment provider.
We'll let you know if we need any additional information to process your refund.
6. Cancellations and Order Changes
If you need to cancel or change an order, please contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has been processed, dispatched or handed to the shipping provider.
Your rights under Australian Consumer Law remain unaffected.
7. Contact Us
If you have any questions about returns, refunds or an existing order, please contact us through the contact page on our website.
Please include your order number so we can assist you as efficiently as possible.
Little Luma
Play • Learn • Grow
Thank you for shopping with Little Luma.