Return & Refund Policy

Last updated: 17 October 2026

At Little Luma, we want you and your little ones to love every purchase. If something isn't right with your order, we're here to help.

This policy explains how returns, refunds and product issues are handled when you shop with Little Luma.

1. Australian Consumer Law

Your rights under Australian Consumer Law are not affected by this policy.

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy if a product is faulty, unsafe, not as described or otherwise fails to meet a consumer guarantee.

For a major failure, you may be entitled to choose a refund or replacement. For other failures, the available remedy depends on the circumstances and applicable law.

Nothing in this policy limits or excludes your statutory rights.

2. Change-of-Mind Returns

If you change your mind about a purchase, Little Luma does not offer automatic change-of-mind refunds unless otherwise stated on the product page or agreed with you.

This does not affect your rights under Australian Consumer Law if a product has a problem covered by a consumer guarantee.

If we agree to accept a change-of-mind return, we will provide instructions for returning the item and confirm any applicable conditions before you send it back.

3. Faulty, Damaged or Incorrect Items

Please contact us if your order arrives damaged, faulty, incorrect or significantly different from its description.

To help us assess the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photos or a video showing the issue, where practical.

You can email these details to [insert your customer support email].

We will review your request and explain the available options. Depending on the circumstances and your rights under Australian Consumer Law, this may include a refund, replacement, repair or another appropriate remedy.

Please contact us before returning an item so we can provide the correct return instructions. We will not require you to follow return conditions that unlawfully restrict your consumer rights.

4. Return Shipping

For change-of-mind returns that we agree to accept, we will confirm who is responsible for return postage before the return is arranged.

For products that fail to meet a consumer guarantee, return shipping and other reasonable costs will be handled in accordance with Australian Consumer Law.

Please do not send returns to the address printed on a supplier's parcel without contacting us first. We will provide the appropriate return instructions.

5. Refund Processing

Once a refund is approved, we will process it through the original payment method where possible.

Your bank or payment provider may take additional time to make the funds available. We will let you know if we need any further information to process your refund.

Where a refund is required under Australian Consumer Law, we will handle it in accordance with the applicable requirements.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible at [insert your customer support email] and include your order number.

We cannot guarantee cancellation once an order has been processed or dispatched. However, this does not affect any rights you may have under Australian Consumer Law or any other applicable law.

7. Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will investigate the delivery status with the relevant shipping provider or supplier and work with you to resolve the issue.

Your rights under Australian Consumer Law remain unaffected if an order is lost or not delivered as agreed.

8. Contact Us

For return, refund or order enquiries, please contact us on our contact page or at this email - LittleLumassupport@gmail.com - and we will get back to you as soon as possible.

Please include your order number in your message so we can assist you as quickly as possible.

Thank you for shopping with Little Luma. We appreciate your support and want your shopping experience to be a positive one.